our commitment to quality guarantee
At Sundog Company, we want you to be completely satisfied with your purchase. If you are unhappy for any reason, simply send back the item(s) within 30 days and we will refund 100% of the purchase price plus standard (USPS Priority) shipping charges. If the mistake is ours, we will also gladly pay for your return shipping charges when we receive your item(s). Please note that we refund Standard shipping charges only. We do not refund for Express (USPS Express) shipping charges.
returns + exchanges
Please email us at returns@sundogcompany.com to let us know the item(s) are on the way. Please also specify whether you would like a refund or an exchange. When we receive your item(s), we will gladly exchange them or refund the credit card used for purchase. Our return address: Sundog Company 47 Yarmouth Road Gray, Maine 04039.
payment methods
We accept Mastercard, Visa, American Express and PayPal.
secure shopping
At Sundog Company, we understand your concern about online security. Your online order is secure with Sundog Company because we have partnered with Yahoo Store as our online commerce provider. Yahoo uses its own Secure Sales Server technology (S3) on every transaction that we process. Your credit card and personal information are encrypted and sent securely to the Yahoo servers for processing. We chose Yahoo for its stellar reputation in regard to security and privacy.
privacy policy
At Sundog Company, we are committed to protecting your privacy. We do not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. In summary, we are committed to protecting your privacy. We use the information we collect on the site to make browsing at our site as easy as possible and to enhance your overall shopping experience.
free gift cards
At Sundog Company, we offer a free personalized gift card with every order. If you would like a free gift card included with your order, please be sure to let us know by completing the "gift message" section during the checkout process.
contact info
mailing address:
Sundog Company
47 Yarmouth Road
Gray, Maine 04039
orders:
phone: 207-837-8559
Email Us: click here
customer service:
phone: 207-837-8559
email us: click here
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